Representante de Servicio al Cliente en Viajes (Remoto)
RemoteManagua, Managua Department, Nicaragua
Job Summary
Respond to client inquiries via phone, email, and messaging platforms while assisting with luxury and leisure travel reservations, including changes, cancellations, and special requests. Provide accurate destination information, travel requirements, and agency policies, then coordinate booking details and confirm itineraries to ensure precision. Follow up proactively before and after trips to maintain positive experiences, resolving issues with empathy and a solutions-focused approach. Maintain precise documentation and update reservation systems as needed. This remote role offers flexible hours and includes access to travel industry discounts and continuous training.
Required Qualifications
- Excelentes habilidades de comunicación verbal y escrita
- Fuertes habilidades organizativas y atención al detalle
- Persona confiable, proactiva y capaz de gestionar múltiples solicitudes de clientes de manera eficiente
Desired Qualifications
- Experiencia en servicio al cliente (se prefiere experiencia en viajes, hospitalidad o áreas relacionadas)
- Interés genuino en los viajes y en ayudar a los clientes a planificar experiencias memorables
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