Representante de Servicio al Cliente en Viajes (Remoto)

Respond to client inquiries via phone, email, and messaging platforms while assisting with luxury and pleasure travel reservations, including changes, cancellations, and special requests. Provide accurate destination information, travel requirements, and agency policies, then coordinate booking details and confirm itineraries to ensure precision. Follow up proactively before and after trips to resolve issues with empathy and a solutions-focused approach, maintaining precise documentation and updating reservation systems as needed. This role supports clients from initial booking through post-trip follow-up, offering flexible hours and remote work within a team culture emphasizing continuous training and travel industry discounts.