Representante de Servicio al Cliente en Viajes (Remoto)
On-siteMurcia, Murcia, Spain
Job Summary
Respond to client inquiries via phone, email, and messaging platforms while assisting with luxury and pleasure travel reservations, including changes and cancellations. Provide accurate destination information, coordinate itinerary details, and manage documentation to ensure booking precision. Offer proactive follow-up before and after trips to maintain positive experiences and resolve issues with empathy. Maintain precise records and update reservation systems as needed. This remote role offers flexible hours and access to travel industry benefits for detail-oriented candidates passionate about hospitality.
Required Qualifications
- Excelentes habilidades de comunicación verbal y escrita
- Fuertes habilidades organizativas y atención al detalle
- Comodidad con el uso de tecnología
- Persona confiable
- Persona proactiva
- Capacidad para gestionar múltiples solicitudes de clientes de manera eficiente
Desired Qualifications
- Experiencia en servicio al cliente
- Experiencia en viajes
- Experiencia en hospitalidad
- Experiencia en áreas relacionadas
- Interés genuino en los viajes
- Interés en ayudar a los clientes a planificar experiencias memorables
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