Representante de Servicio al Cliente - Bilingüe Inglés/Español, Sector Salud
$39,853–$39,853 year
On-sitePhoenix, Arizona, United States
Job Summary
Provide customer service for basic and routine inquiries via telephone, email, web chats, or written letters using pre-scripted responses and computerized tracking systems. Assist callers with filling out online applications and submit electronically to plan providers while maintaining up-to-date knowledge of client regulations and HIPAA rules. Follow standard operating procedures, including completing call logs, referring calls to leads, and reporting system problems. Participate in internal CCO and Tier I Claims training to begin this role. This position offers a base pay of $19.16/hr plus a 10% shift differential for evening and night shifts, with potential bonus incentives. On-site work in Phoenix, AZ, is required for full-time collaboration.
Required Qualifications
- High School diploma or equivalent
- 6 months of customer service experience
- Fluency in English
- Fluency in Spanish (speak and read)
- Ability to work within established turnaround times
- Excellent interpersonal skills
- Ability to organize simultaneous tasks
- Ability to work as a member of a team
- Regular and predictable attendance
- Participation and certification in internal CCO training
- Certification in internal Tier I Claims Part A, Claims Part B, and Claims DME training
- On-site work location in Phoenix, AZ
- Ability to perform duties on-site
- Meeting attendance requirements
Desired Qualifications
- Evening and night shifts
- Passion about helping others
- Dedication
- Service-minded attitude
- Readiness to grow
- Ability to effectively lead and coach others
- Strong attention to detail
- Helping customers gives you energy
- Get charged up by interacting with others
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