Representante de atención al cliente, bilingüe
$37,960–$37,960 year
On-sitePhoenix, Arizona, United States
Job Summary
Connect with customers to cultivate lasting relationships and process transactions for check cashing, money transfers, and payments. Enter and maintain customer data with precision into the Point of Sale system while building new business through daily call campaigns. Manage customer accounts and collections by accepting payments and handling appointments, including on-site vehicle appraisals and store errands. Uphold compliance with all policies and laws while maintaining store security, vault management, and cleanliness standards. Maintain a full-time schedule of at least 40 hours per week, including weekends, in a fast-paced environment.
Required Qualifications
- Spanish language proficiency (bilingual in Spanish/English)
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones
- Proficiency in using POS system
- Proficiency in Microsoft Office
- Proficiency in using other computer systems
- At least 18 years of age (19 in Alabama)
- Valid driver's license
- Auto insurance
- Personal vehicle to use throughout the workday
- Ability to meet physical demands including remaining in a stationary position standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside of the store
- Ability to operate mechanical controls such as a keyboard
- Ability to maintain a full-time work schedule with regular in-person attendance including weekends
- Ability to work 40 hours per week
Desired Qualifications
- Experience in check cashing
- Experience in document verification
- Experience in money order processing
- Prior cash handling experience
- Prior cash drawer/vault management experience
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