Représentant(e) - Service à la clientèle

Respond to client inquiries and provide courteous, professional solutions while tracking follow-ups to identify needs and ensure 100% satisfaction. Handle warranty claims for furniture, address service complaints with appropriate resolutions, and promote team collaboration across departments. Review daily operational reports, maintain high organizational standards, and assist in training new operations staff. Adhere to all Group Brick policies and procedures. This role reports directly to the Operations Director and contributes to improving store profitability and efficiency. Bilingual communication in French and English is essential for interacting with diverse clients and partners across Canada.