Représentant(e) - Service à la clientèle

Respond to client inquiries and provide courteous, professional solutions while tracking follow-ups to identify needs and ensure 100% satisfaction. Handle warranty claims for furniture, address customer complaints regarding service, and promote team collaboration across all departments. Review daily operational reports, maintain high organizational standards, and support new staff training. Adhere to all Group Brick policies and procedures. This role reports directly to the operations director and contributes to improving store profitability and efficiency. Bilingual proficiency in French and English is required for frequent interactions with diverse clients, colleagues, and partners across Canada.