Représentant(e) du support aux ventes à la clientèle / Customer Sales Support Representative
On-siteVal-d'Or, Quebec, Canada or Greater Sudbury, Ontario, Canada
Val-d'Or, Quebec, Canada or Greater Sudbury, Ontario, CanadaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Monitor and process incoming customer orders, quotes, returns, and shipping inquiries via phone or email. Resolve technical issues and pricing concerns while maintaining working knowledge of products and functions. Process weekly back-order reports by reviewing, expediting, and communicating status updates to clients. Arrange shipment and transport of equipment, manage receipt of incoming goods, and coordinate logistics support. Ensure all activities align with company policies and core values. Communicate customer needs to internal departments and handle other duties as assigned.
Required Qualifications
- Post-secondary education
- Minimum of two (2) years relevant experience
- Bilingual in both English and French
- Strong oral/written communication and interpersonal skills
- Strong attention to detail
- Knowledge of processes, tools and techniques for selling goods and services
- Excellent computer skills (Microsoft Office, Outlook, Sales Force etc.)
- Ability to multitask in a fast-paced environment
- Ability to work flexible working hours
Desired Qualifications
- Preferably in a Business-related field
- Proven customer service and sales experience
- Knowledge of the mining industry
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