Représentant(e) du service à la clientèle / Customer Service Advocate

Respond to customer inquiries by phone and email, creating and updating records in Salesforce while supporting case follow-up and resolution. Collaborate with internal teams and Operations to coordinate services, manage service changes, and communicate updates to clients. Assist with resolving service interruptions and missed stops to maintain a consistent and positive customer experience. Complete administrative and compliance tasks and participate in training and continuous improvement initiatives. Work within a small, close-knit team at the Treatment Facility to deliver protection, sustainability, and value to healthcare clients including hospitals, doctors, and pharmacies.