Représentant du service client pour les retours instantanés (Customer Service Instant Return Representative)
$34,528–$34,528 year
On-siteDorval, Quebec, Canada
Dorval, Quebec, CanadaOn-siteFull Time$34,528–$34,528 yearEnterprise
Full TimeEnterprise
Job Summary
Manage the vehicle return process by inspecting cars for new damage, documenting incidents, and charging customers for minor windshield chips or cracks per company policy. Resolve customer service concerns professionally while providing directions, luggage assistance, and other requests in a courteous manner. Communicate customer feedback to the team to drive continuous improvements in operational performance and satisfaction. Adhere to all Hertz policies and procedures while upselling additional services and overcoming objections. Close rentals by providing the final invoice and explaining all charges clearly.
Required Qualifications
- Strong oral and written communication skills
- Must have the ability to build relationships with customers
- This position requires strong multitasking
- The ability to upsell and overcome customer objections
- Display a high level of ownership, accountability, and initiative
- All employment is contingent on the successful completion of a background screen
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