Représentant du service aux invités Bilingue - Travail de la maison

Respond to guest inquiries, requests, and service concerns professionally via phone, email, social media, or chat while diagnosing needs to offer first-time solutions. Document feedback and issues in the ticket management system to share information with leadership. Handle difficult situations calmly, knowing when to escalate to management for additional support. Maintain consistent response timelines and meet service quality standards. Work flexible shift-based hours covering days, weekends, late evenings, and holidays across Canadian time zones, with the option to work from home or at a Cineplex location.