Reports Analyst
On-siteAmman, Amman, Jordan
Job Summary
Generate and validate monthly or quarterly reporting outputs for Acuative Managed Services clients. Define data formats, clean internal and external datasets, and assist with client presentations to review metrics and provide recommendations for departmental effectiveness. Act as a single point of contact for IT-related problems, execute Reporting & Metrics initiatives with focus on budget, schedule, and quality, and lead cross-functional teams to develop reporting practices. Update the internal knowledge base with issue resolution details, perform end-user password resets, and provide customer reports detailing account handling. Coordinate with IT-wide teams to drive risk resolution and align initiatives with the IT and business roadmap.
Required Qualifications
- 2+ years experience in a Reports Analyst role
- Experience of using Power BI & Tableau
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
- Good understanding of IT KPIs based on service management and business capabilities
- Good oral and written communication skills; including process documentation
- Good analytical, problem-solving, negotiation, task and project management, and organizational skills
- Knowledge of tools, processes, and operations planning
- Good analysis, project management, and reporting capabilities
- Strong technical background with advanced personal computer skills including Microsoft Project, Visio, Word, PowerPoint, Excel and Access
- Customer focused
- Ability to multitask
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