Repayment (Collections) Supervisor
$62,500–$62,500 year
On-siteTroy, Michigan, United States
Job Summary
Supervise the daily activities of the Repayment Department, including the collection of delinquent loans, charged-off loans, share accounts, foreclosures, and related activity in accordance with MSGCU's policies and state and federal regulations. Serve as a subject matter expert on collections, making sound decisions on the Repayments function while delivering a superior member experience through effective team management and respectful resolution of member problems. Direct the Repayments team by providing clear direction, delegating tasks, and developing staff knowledge and skills to ensure continued effectiveness. Monitor performance, conduct accurate evaluations, and ensure records regarding all aspects of collections are systematically maintained and updated. Prepare monthly and recurring reports on key collections metrics and supervise loan modifications, workouts, and real property foreclosure processes.
Required Qualifications
- Associate degree, professional degrees or certifications in related field or the equivalent combination of education and relevant work experience
- 3 years of related, progressively more responsible collections experience preferably within a in the financial institution to gain necessary background to manage area overseeing
- Minimum high school diploma or GED required
- Thorough knowledge of collections policies and procedures to coordinate the daily functions of the repayments area and respond to team member and member questions
- Financial institution knowledge with demonstrated subject matter experience
- Superior interpersonal skills necessary to resolve member and team member concerns
- Strong aptitude for learning new collections systems
- Proficient in Microsoft Office software, including Word, Excel, PowerPoint, and Outlook
- Occasionally required to travel throughout MSGCU's service area as business needs require
- Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk
- This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 25 pounds
Desired Qualifications
- Supervisory experience preferred
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