Repairs Planner - Social Housing
On-site · Slough, England, United Kingdom
Job Summary
Repairs Planner to oversee scheduling, resource planning, and logistical coordination of social housing repairs and planned works in Slough (Wokingham contract). Responsibilities include allocating jobs to operatives and subcontractors, maintaining appointment adherence, ensuring accurate job updates to residents, monitoring diaries and KPIs, liaising with subcontractors, coordinating materials, and updating Dynamics with action notes. Requires experience in planning/scheduling, contractor management, strong organisation, customer-focused communication with residents, and proficiency with IT and scheduling software.
Required Qualifications
- Experience in planning, scheduling, coordination, or contract administration, ideally within social housing, construction, or repairs and maintenance.
- Strong understanding of responsive repairs processes, contractor management, and performance-driven service delivery.
- Excellent organisational skills with the ability to manage a high-volume workload and adapt to changing priorities.
- Confident communicator with strong customer service skills and the ability to engage professionally and empathetically with residents.
- Proficient in IT systems, including Microsoft Office and job management/scheduling software
- Ability to interpret and work with performance data, KPIs, and operational reports.
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