Repair Technician 3 - Systems
On-site · San Diego, California, United States
Job Summary
Repair Technician 3 – Systems at Kontron leads advanced diagnostics and repairs on rackmount servers, industrial PCs, and peripheral components, ensuring ISO-compliant processes and a 15-business-day turnaround. The role functions as a senior technical mentor, collaborates with Engineering and RMA Product Support to resolve escalated issues, prepares failure analyses and repair estimates, and maintains repair documentation in ERP/SAP. Strong expertise in electronics repair, system-level diagnostics, and Windows/Linux environments is required, with a focus on quality, customer communication, and continuous improvement.
Required Qualifications
- Associate’s Degree in Electronics, Computer Science, or equivalent technical/military training
- Minimum of 5 years of hands-on system-level repair experience involving servers, industrial PCs, or modules
- Familiarity with Lean Six Sigma or continuous improvement principles is a strong plus
- Proficient in assembly, diagnostics, and repair of rackmount servers and industrial computers
- Knowledge of remote server management tools and out-of-band system maintenance
- Working experience with Windows Server, general Windows OS, and Linux distributions
- ERP system proficiency for service tracking and workflow updates (SAP preferred)
- Competency in Microsoft Office applications (Excel, Word, Outlook)
- Excellent communication and documentation skills
- Detail-oriented with strong organizational and multitasking capabilities
- Positive, flexible attitude in dynamic environments
- Collaborative team player with strong work ethic and integrity
- Must participate in Kontron’s FAA Drug & Alcohol Abatement Program (unless management exempts)
- Occasional travel may be required depending on project or site-specific needs
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