Repair Depot Supervisor
On-siteAlpharetta, Georgia, United States
Job Summary
Perform repair, refurbishment, and functional testing of equipment while troubleshooting failed units to determine refurbishment or scrap disposition. Lead a team of technicians by assigning work, balancing queues, and managing work-in-progress to meet turnaround time targets. Provide on-the-floor coaching, training, and quality feedback, serving as the first point of escalation for repair issues or process gaps. Ensure accurate inventory tracking in the ERP system, conduct cycle counts, and enforce core return and non-repairable disposition processes. Track daily throughput, backlog, and aging work to support KPI reporting on turnaround time, quality, and labor efficiency. Assist with onboarding new personnel and recommend continuous improvements to identify process inefficiencies.
Required Qualifications
- 5+ years of experience in repair, refurbishment, manufacturing, or technical service operations
- Prior experience leading or supervising technicians in a hands-on environment
- Strong mechanical, electrical, or electromechanical troubleshooting skills
- Experience with inventory systems, RMAs, and reverse logistics processes
Desired Qualifications
- Experience with ATM, SmartSafes, or similar electromechanical equipment
- ERP experience (Oracle Fusion preferred)
- Lean, Six Sigma, or continuous improvement exposure
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