Repair Administrator
$34,008,000–$35,360,000 year
On-siteMiami, Florida, United States
Job Summary
Manage Service Return Merchandise Authorizations in Peak systems and with vendors, tracking RMAs from opening to customer return. Escalate RMAs not meeting SLA due to vendor or customer delays. Facilitate equipment record updates, confirm contracts, and coordinate spare pool device pulls with the warehouse. Create and update client records, identify and resolve customer issues, and communicate via various channels. Prioritize calls and emails by urgency, produce reports for customer needs, and partner with Sales on special price quotes. Work in multiple systems simultaneously while maintaining professional company image during customer interactions.
Required Qualifications
- High School diploma
- 3-5 Years of Customer Service, Call Center, Order/Data Entry or related experience
- Well-developed written and verbal skills
- Demonstrated data entry accuracy and attention to detail a must
- Must be able to sit at and work on a computer with headset for long periods of time
- Primary language used in daily operations is English
- Read and interpret documents, procedure manuals and various correspondence from both internal and external
- Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization
- Able to take accountability and responsibility for business target delivery and decision making
- Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality
- Lift Up to 25lbs
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