Rep II- Customer Care
$39,520–$39,520 year
On-siteCarrollton, Texas, United States
Job Summary
Take incoming calls, complete client orders via phone, email, and online systems, and answer inquiries with courtesy and professionalism. Route shipments based on commodity, volume, temperature control, and transit time requirements while maintaining accurate shipment status information. Communicate with multiple internal and external customers regarding emergency shipments, account status, invoices, and service-related complaints, escalating issues as needed. Provide confirmations and accurate answers to service questions, offering suggestions to improve customer service operations. Work Monday through Friday from 10am to 7pm at a third-party logistics service in the US.
Required Qualifications
- 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field
- High School Diploma/GED or equivalent experience
Desired Qualifications
- Certification in HDI Customer Service Representative (HDI-CSR)
- CCPC Global Certified Client Service Specialist (CCSS)
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