Rentals Head Technician - Winter 2026/27
On-siteBanff, Alberta, Canada
Job Summary
Lead the Service Tech Team to provide excellent guest service, ensuring the rental fleet is appropriately maintained and safe for re-issue. Perform tuning, adjustment, and repairs on all ski and snowboard equipment, including bench testing and handling tools and exhaust systems safely. Assist guests with equipment needs, distribute or return gear during busy periods, and manage accurate cash handling and daily cash outs. Ensure guest profiles and liability documentation are up to date while driving sales and maintaining a clean, organized workspace. Monitor stock levels, prepare purchase orders, and enforce health and safety standards. Work a flexible schedule including weekends and holidays in an alpine environment.
Required Qualifications
- The ideal Head Technician is a strong skier
- You are an experienced ski and board tuner/repairer/adjuster in a busy commercial setting
- You are a teacher and a leader with a high level of emotional maturity to manage a dynamic team of young seasonal workers
- You are passionate about great customer service
- You have advanced knowledge of ski tuning and repair techniques, including safe operation of Wintersteiger ski tuning, waxing and bench testing machines
- Certification and knowledge on adjustment of the major brands of ski and snowboard bindings (not limited to DIN calculations and forward pressure adjustment)
- You can demonstrate your experience on repairs of all kinds including core damage and repairs requiring edge replacement, base patches and lamination repairs
- You show a clear understanding of why proper base condition and structure is important and how to achieve it
- Must have strong verbal and written communication skills and be able to communicate effectively in English
- This can be a physically demanding position requiring some manual labour and lifting
- Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty
- This role must always maintain a high standard of professional conduct, particularly when in uniform and acting as a company representative
- Working on a flexible schedule that includes weekends and holidays will be expected
- This position at times works alone, handles cash, and handles sensitive, confidential information
- This is primarily an indoor role, but outdoor travel occurs, and both preparedness and the ability to move around in a remote, alpine environment is required
Desired Qualifications
- Computer skills, including proficiency with the Microsoft Office suite of products and Windows is an asset
- Experience with Sports Rental or similar equipment rental software
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