Rental Specialist
On-siteColumbus, Georgia, United States
Job Summary
Manage rental transactions for the Cat Rental Store by handling customer inquiries over the phone and in person while ensuring equipment is delivered and picked up on time. Verify equipment availability with the shop, schedule maintenance to meet deadlines, and administer rental agreements including out and in dates. Accurately maintain associated paperwork and databases, record daily logs of phone calls and customer interactions, and handle complaints professionally by offering solutions. Ensure all equipment is returned in the system by verifying hours and fuel needs while participating in required safety programs. Maintain superior customer service and maximize machine utilization within the designated trade area.
Required Qualifications
- High school diploma or equivalent
- Computer skills to include Internet Explorer, Excel, Access, Word, Power Point
- Must be able to comprehend, speak, and write the English language
- Must possess excellent interpersonal and communication skills, both in person and over the telephone
- Creative thinking and problem solving ability
- Must be highly organized in a fast paced work environment
- Valid driver's license and acceptable driving record
Desired Qualifications
- Bachelor's Degree from a four year college or university or related equivalent experience preferred
- Knowledge of Spanish language preferable but not required
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