Rental Specialist
On-siteColumbus, Georgia, United States
Job Summary
Manage phone and in-person transactions for the Cat Rental Store by determining customer needs, checking equipment availability with the shop, and scheduling maintenance to meet deadlines. Ensure timely equipment delivery and pickup while administering rental agreements, verifying hours and fuel requirements upon return, and recording daily logs of customer interactions. Handle customer complaints professionally by offering solutions rather than excuses, maintaining accurate paperwork and databases, and participating in required safety programs. This role supports the authorized Caterpillar dealer's commitment to superior service and machine utilization within the designated trade area.
Required Qualifications
- High school diploma or equivalent
- Computer skills to include Internet Explorer, Excel, Access, Word, Power Point
- Must be able to comprehend, speak, and write the English language
- Must possess excellent interpersonal and communication skills, both in person and over the telephone
- Creative thinking and problem solving ability
- Must be highly organized in a fast paced work environment
- Valid driver's license and acceptable driving record
Desired Qualifications
- Bachelor's Degree from a four year college or university or related equivalent experience preferred
- Knowledge of Spanish language preferable but not required
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