Rental Service Agent
On-siteLondon, England, United Kingdom
Job Summary
Conduct check-ins and check-outs, manage service recovery, and provide ongoing rental support while performing RV sales demonstrations to showcase features and convert leads. Track demos and follow-ups in the CRM to support sales targets, maintaining detailed documentation and ensuring all handovers are complete. Demonstrate technical knowledge of RV systems, troubleshoot basic issues, and escalate complex problems as needed. Work outdoors in varying conditions, handling physical demands such as lifting moderate items and standing for extended periods. Requires a valid Category B driving license, strong communication skills, and the ability to remain calm with customers in different emotional states. Join a multicultural team focused on delivering memorable road trip experiences.
Required Qualifications
- 1-3 years in customer service, sales, hospitality, rental, or automotive environments
- Strong communication and customer engagement skills
- Ability to understand and explain technical RV/vehicle systems
- Hands-on, adaptable, solution-oriented under pressure
- Organised, detail-focused, and proactive in managing leads or customers
- Driving License (Category B)
- English
- Able to stand, walk, and move around the depot for extended periods throughout the day
- Able to lift or carry light to moderate items (10–15 kg)
- Comfortable working outdoors in varying weather conditions
- Flexible to work weekends, holidays, and peak-season schedules
- Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism
Desired Qualifications
- Proficiency using CRM tools
- digital sales software
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