Rental Coordinator
On-siteWaterloo, Iowa, United States
Job Summary
Respond to inbound leads and guide customers through the EquipmentShare rental process while promptly resolving inquiries, requests, complaints, or other communications. Expand the customer base by building relationships with contractors and construction principals, educating them on cost savings and operational efficiency. Maintain and nurture existing relationships to ensure 100% satisfaction and keep clients updated on new ways to improve their business. Develop new sales strategies to increase market share and improve the customer experience. Work Monday through Friday from 7:00 AM to 5:00 PM with overtime pay available after 40 hours.
Required Qualifications
- High School diploma or equivalent
- You're a great listener
- care about solving your customer's problems
- strong interpersonal and problem-solving skills
- ability to adapt to the fast pace of a growing company
- stay continuously educated on the latest EquipmentShare products and services
- Must be able to lift 50 lbs
Desired Qualifications
- See challenges as opportunities
- Embrace change and continuous improvement
- Bring energy, effort, and optimism every day
- You want to be part of a team that's not just changing an industry for the sake of change
- You bring grit, heart, and humility to your work
- be excited about the opportunity to grow within a fast-paced, mission-driven environment
- be able to effectively lead and coach others
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