Rental Assistance Specialist
On-site · San Francisco, California, United States
Job Summary
The Rental Assistance Specialist will work with families and individuals to confirm rental assistance eligibility and conduct needs assessments, coordinating closely with the La Voz Program Manager. Responsibilities include managing client caseloads, providing crisis intervention and case management, maintaining proper documentation, and handling data entry for client information. Required qualifications include a high school degree with a preference for a BA/BS, experience with crisis intervention, thorough knowledge of San Francisco housing resources, strong data entry skills, and the ability to manage multiple tasks effectively. Bilingual skills and experience in non-profit sectors are preferred.
Required Qualifications
- High School degree required; BA/BS degree preferred.
- Must have experience working with individuals or families in crisis.
- Must have knowledge of San Francisco housing resources and public benefits.
- Must have a thorough working knowledge of Microsoft Office Suite.
- Must have an ability to complete paperwork accurately and write business correspondence.
- Must have demonstrated problem-solving skills.
- Must have experience working within databases, and have excellent data entry skills.
- Must have some knowledge of San Francisco landlord-tenant law and terms of tenancy.
- Must have a strong working knowledge of mental health and substance abuse issues.
- Must be able to perform basic math calculations with minimal mistakes.
- Must have an ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
- Must have demonstrated customer service skills.
- Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.
- Must read, communicate orally, and write in English.
- Must be able to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail.
- Must have experience working effectively with diverse, low-income, homeless and/or formerly homeless population.
Desired Qualifications
- Previous experience locating and maintaining affordable family housing preferred.
- Experience working in non-profit or public sector preferred.
- Bilingual skills preferred, specifically Spanish, Vietnamese, Chinese or Arabic.
Additional Requirements
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.
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