Renewals Specialist
Hybrid · Singapore, Singapore
Job Summary
Renewals Specialist to join Zscaler in a hybrid role focusing on protecting and growing ARR, accelerating renewal cycles, and improving commercial outcomes. The role supports one or more AVPs and involves partnering with Account Executives and Sales Leadership to ensure timely renewals, monitoring account health to surface churn risks and growth opportunities, orchestrating account-level mitigation plans for at-risk and high-value clients, leading renewal forecast cadence calls, and providing strategic renewal guidance to drive retention and renewal outcomes. Candidates should be comfortable operating across high-level strategy and hands-on execution, with a customer-obsessed mindset and strong cross-functional collaboration across teams. The posting highlights a cybersecurity context, SaaS renewals, data-driven retention strategies (e.g., Gainsight), and a global, hybrid-working environment.
Required Qualifications
- Proven experience in Sales, Deal Desk, Renewals, or Renewal Operations
- Strong commercial acumen and financial analysis skills, including an understanding of SaaS and Renewal-related Revenue Recognition principles
- Proficiency with CRM and CPQ tools
- Innovative and disruptive thinking to identify the best strategies for customer retention and growth beyond the current renewal motion
- Exceptional communication, organization, and cross-functional project management skills
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