Renewals Specialist Korea
On-siteSeoul, Seoul, South Korea
Job Summary
Execute end-to-end renewal activities to successfully close customer renewals, protect the existing base, and ensure accurate, timely execution. Identify and close seat expansion opportunities during the renewal process using established sales plays while monitoring account auto-renewal status to proactively engage customers and reduce churn risk. Work directly with customer procurement teams to complete transactions efficiently, maintain accurate sales forecasts, and collaborate with Account Executives on cross-sell initiatives. Partner with Customer Success Managers to support retention and adoption, share insights on churn risks and blockers with internal stakeholders, and gather customer feedback on products and packaging. Operate primarily from the office Monday through Friday, supporting Autodesk's mission to help innovators turn ideas into reality.
Required Qualifications
- 3–5 years of experience in inside sales, renewals, account management, or customer-facing sales roles
- Experience successfully closing customer renewals or sales opportunities, including customer engagement and follow-up
- Proven ability to manage multiple renewal cycles and competing priorities simultaneously
- Strong organizational and time management skills
- Experience using Customer Relationship Management (CRM) or renewal management systems
- Strong written and verbal communication skills
- Customer-focused mindset with the ability to understand customer needs and deliver effective solutions
- Bachelor's degree or equivalent professional experience
- Ability to identify churn risks and recommend proactive customer retention strategies
- Experience working in a fast-paced, metrics-driven sales environment
Desired Qualifications
- Experience in a software, Software as a Service (SaaS), or technology sales environment
- Experience supporting subscription-based or renewal-driven business models
- Experience identifying and closing seat expansion or upsell opportunities during customer renewals
- Familiarity working with procurement teams and contract-based renewal processes
- Experience collaborating with Account Executives, Customer Success teams, and Channel Partners
- Ability to identify churn risks and recommend proactive customer retention strategies
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