Renewals Specialist
$97,000–$135,000 year
Remote · United States
Job Summary
Renewals Specialist owns the end-to-end contract renewal process across Ensono's enterprise client base, serving as a primary client-facing point of contact throughout the renewal life cycle. The role involves developing renewal strategy in alignment with client objectives, coordinating with Sales, legal, finance, solution architects, and service delivery, engaging directly with clients to understand requirements, negotiating contract terms and pricing, and forecasting renewal pipelines in Salesforce. The position acts as an overlay to the sales team, sometimes leading renewals independently and other times alongside a seller, with travel approximately 25% of the time.
Required Qualifications
- Bachelor's degree in information technology, business, or a related field
- 5+ years managing complex, bespoke enterprise renewals in managed services, IT outsourcing, or hosting environments; mainframe experience is a plus
- Demonstrated success managing enterprise accounts at $10M–$20M+ ACV, with the ability to manage multiple renewals simultaneously and meet agreed deadlines
- A sales mindset — you understand how to position value, identify opportunity, and move a commercial conversation forward
- Comfortable and confident in client-facing settings, including executive-level engagement
- Strong financial acumen including pricing models, margins, and contract terms
- Exceptional written and verbal communication skills with the ability to clearly articulate strategy to clients and senior stakeholders
- Proven negotiation skills with the ability to navigate complex, multi-party relationships with confidence
- Ability to thrive in a fast-paced environment, demonstrating sound judgment and thought leadership across competing priorities
- Ability to travel approximately 25% of the time
- Mainframe or mainframe-adjacent experience — a strong differentiator
- Familiarity with enterprise clients in financial services, insurance, healthcare, and/or government sectors
- Proficiency in CRM tools, preferably Salesforce
- Legal acumen and comfort with contract language
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