Renewals Sales Representative, Velocity
$76,200–$114,300 year
On-siteAlpharetta, Georgia, United States
Job Summary
Manage territory renewal and expansion goals by proactively monitoring expiring agreements, executing timely actions to ensure customer retention, and removing obstacles to renewal. Handle inbound renewal inquiries through various portals, provide timely proposals and quotes, and cold call lapsed customers to reactivate support. Collaborate cross-functionally with Sales to prepare NSQs and pursue maintenance reinstatement opportunities while negotiating agreements. Accurately record all activities in Salesforce and prioritize workload to meet daily/weekly SLAs, KPIs, and objectives. Overachieve target quota with a focus on maximizing revenue generation within the Velocity customer base.
Required Qualifications
- 2+ years of Sales experience
- Renewals or Customer success experience
- Bachelor's Degree
- Superb customer service skills
- Excellent verbal and written communications skills
- Exceptional organizational skills
- Ability to work in a semi-autonomous and fast-paced environment
- High-energy, motivated self-starter
- Experience compiling, querying, analyzing and reporting data
- Proficiency with SalesForce.com
- Basic knowledge of virtualization industry
Desired Qualifications
- Renewals or Customer success experience is a plus
- Proficiency with SalesForce.com is desirable
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