Renewals Representative, Account-Based, Nordic Speaker
$48,700–$71,500 year
HybridBarcelona, Catalonia, Spain
Job Summary
Own and execute full renewal workflows across assigned Nordic customer accounts, driving timely completion with minimal guidance. Defend the existing base by identifying churn risks and closing seat-based expansion opportunities using standard playbooks. Engage directly with customer procurement and commercial teams to resolve issues and influence renewal outcomes. Maintain accurate pipeline management and forecasting within CRM systems, intervening when auto-renewals are disabled. Partner with Account Executives and Customer Success Managers to align on adoption and retention strategy. Provide guidance to less experienced colleagues and share insights on product experience and commercial friction.
Required Qualifications
- Demonstrated experience managing customer renewals, account management, inside sales, or customer success motions within a B2B environment
- Proven ability to independently manage a high volume of renewal transactions with strong attention to detail and prioritisation
- Strong customer‐facing communication skills, with confidence engaging procurement and commercial stakeholders
- Commercial awareness, including experience negotiating renewal terms and addressing customer objections
- Ability to identify churn risks, expansion signals, and renewal blockers using customer insight and data
- Experience using CRM systems to manage pipelines, forecasts, and renewal workflows
- Highly organised and capable of managing competing priorities in a fast‐paced environment
- +5 years experience covering sales role
- Nordics language
- Hybrid model ( Barcelona Office)
Desired Qualifications
- Experience working in subscription‐based or recurring revenue business models
- Exposure to seat‐based expansion or upsell motions at time of renewal
- Familiarity with partner‐assisted or partner‐led renewal models
- Experience mentoring or supporting junior sales or renewal colleagues
- Comfort working within cross‐regional or matrixed sales organisations
- Degree‐level education or equivalent professional experience
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