Renewals Operations Specialist
HybridBengaluru, Karnataka, India
Job Summary
Manage the end-to-end renewal lifecycle for customer accounts by preparing quotes, pricing proposals, and engaging stakeholders 90–120 days prior to expiration. Identify upsell and cross-sell opportunities while ensuring compliance with pricing guidelines and contractual obligations. Maintain accurate records in CRM systems, forecast bookings, and collaborate with Sales, Finance, and Legal teams to resolve billing issues or escalate at-risk accounts. Support predictable recurring revenue and smooth renewal transactions across global regions. Work within the EMEA and India timezones to enable smooth renewal transactions for Riverbed's global customer base.
Required Qualifications
- 3+ years of experience in renewals, sales operations, customer success operations, or account management within a SaaS or technology company
- Strong understanding of subscription-based business models and recurring revenue operations
- Experience working with CRM and quoting systems such as Salesforce and CPQ tools
- Experience working in enterprise software or SaaS organizations
- Familiarity with global customer accounts and renewal cycles across regions (EMEA, APAC, LATAM)
- Exposure to subscription billing platforms or ERP systems such as NetSuite or SAP
- Experience supporting global sales teams and complex enterprise renewal agreements
- Strong analytical and organizational skills with the ability to manage multiple accounts and renewal cycles simultaneously
- Proficiency in Microsoft Excel and CRM reporting tools
- Excellent communication skills and the ability to work effectively with cross-functional teams
- Bachelor's degree in Business, Finance, or a related field (or equivalent experience)
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