Renewals Manager
Hybrid · San Francisco, California, United States
Job Summary
Renewals Manager at Hightouch leading renewal strategy and end-to-end renewal management across a portfolio of existing customers. Serve as the main point of contact for contract extensions, collaborating with Account Executives to demonstrate value, negotiate terms, and maximize contract value while preserving trust. Responsible for qualification, quoting, Salesforce processes, forecasting, renewal readiness, and cross-functional collaboration with pricing, legal, revenue operations, product management, and CS to drive renewals and identify incremental opportunities upon renewal. Requires 2+ years in renewal/account management within SaaS, strong customer management, and a proactive, process-driven approach to renewal lifecycle and account growth.
Required Qualifications
- 2+ years demonstrated success in Renewal Management and/or Account Management and/or Sales/Customer Success
- Experience managing customer retention and adoption of a SaaS product for complex/strategic accounts/territories
- Participate in AM/CSM led business reviews, and lead Renewals Meetings as needed
- Excellent customer management skills; including sales, account management, and customer service
- Self-starter with the ability to work independently and in a team
- Strong organizational and prioritization skills
- Strong process management, financial acumen and contractual engineering skills
- Ability to react and adapt to potential rapid shifts in priorities
- Exceptional verbal and written communication skills
- Strong work ethic and quota achievement
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