Renewals Business Partner
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Coordinate price uplift activities across software companies by managing stakeholder engagement, customer communications, and billing system implementations. Drive process improvements and automation initiatives while overseeing renewals portal operations and customer order processing. Lead project management for pricing strategy execution, ensuring accurate data reconciliation to prevent invoice errors and support customer retention. Develop reporting capabilities for decision-makers and standardize global processes with regional counterparts. Represent Finance Renewals operations on integration projects for acquired businesses to ensure smooth onboarding.
Required Qualifications
- Bachelor's degree in finance, business, or related field
- Min 8 years of working experience with 5+ years' experience in finance, renewals, or revenue operations
- Strong analytical skills with experience in customer cohort analysis and pricing strategies
- Proven track record in process optimization and automation implementation
- Experience using CRM and ERP systems
- Excellent stakeholder management and cross-functional collaboration abilities
- Strong project management skills with ability to drive change across multiple stakeholder groups
- Knowledge of contract management and revenue recognition principles
- Intermediate Excel skills and experience with reporting tools and dashboards
- Proven ability to present and communicate to audiences including senior leaders
- Experience working in multi-regional or global organizations
Desired Qualifications
- Experience working in multi-regional or global organizations preferred
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