Renewals Advisor
On-siteAhmedabad, Gujarat, India
Job Summary
Engage with customers to align goals with SmartBear solutions, ensuring account retention and growth of lifetime value. Drive software adoption by facilitating onboarding to maximize license utilization, creating opportunities for retention, upsell, and cross-sell. Expand accounts by identifying needs and educating clients on additional products within the software portfolio. Monitor product experiences to provide consultation and recommendations that improve performance and success. Leverage strong analytical skills to consult remotely or onsite at business and technical levels while building trusted relationships across all organizational tiers.
Required Qualifications
- 2-4 years of experience in a customer facing role
- Bachelor's degree or equivalent experience
- Sales, account management or customer success experience, especially in software, a plus
- Strong customer-focus and service orientate
- Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
- Ability to consult with customers remotely or onsite (if needed) at the business operation and technical levels
- Ability to accomplish results working through others
- Hands on, individual contributor and collaborative team player
- Excellent written and oral communication skills, including presentation skills
- Strong analytical and problem-solving abilities
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