Renewals Account Specialist
HybridSão Paulo, São Paulo, Brazil
Job Summary
Manage the renewal pipeline for your assigned book by mapping every contract, renewal date, value, and risk level while keeping CRM records current. Secure ontime renewals of licenses, subscriptions, and service contracts by negotiating standard terms within approved guidelines. Forecast renewals at least one quarter in advance and report progress to Customer Success and Sales. Identify early churn risk signals, act on them before customer disengagement, and escalate high-value or non-standard situations to leadership. Detect upsell and cross-sell opportunities during the cycle and coordinate with Customer Success, Sales, and technical support teams to ensure a smooth process. Maintain consistent communication with customers and partners to resolve concerns and anticipate issues. Contribute ideas and best practices to improve renewal execution.
Required Qualifications
- Advanced English (written and spoken) – required
- Full-time availability
Desired Qualifications
- Advanced student or Bachelor's degree in Business Administration, Marketing, Commercialization, or a related field
- Portuguese/Spanish is a plus
- Ability to work with sales data and basic reporting
- An interest in technology and sales
- Previous experience in customer-facing roles (sales, customer service, account management, renewals, internships, or similar) is a plus
- A customer-first mindset and excellent communication skills
- Strong organizational skills, attention to detail, and the ability to meet deadlines
- Ability to learn quickly and adapt to a fast-paced environment
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.