Renewal Specialist
On-sitePasig City, Metro Manila, Philippines
Job Summary
Own and manage an assigned queue of subscription renewals in Salesforce, prioritizing by risk, sentiment, and due date to meet a 48-hour SLA. Engage clients primarily via phone to negotiate pricing, push back on downgrade or cancellation requests, and resolve escalated contract disputes directly. Leverage Vector's automated workflow to focus on high-complexity accounts, ensuring accurate contract review and timely revenue retention while identifying new growth opportunities. Collaborate with Finance and support teams to maintain data accuracy and address client concerns. This role protects and grows revenue for Vector Solutions' training, learning, and compliance platforms serving public and commercial sectors.
Required Qualifications
- comfortable working a fast-moving queue
- confident on the phone
- ready to negotiate to protect and grow revenue
- working knowledge of contract structure
- ability to make sound calls quickly
- ability to handle escalated, higher-complexity contracts
- ability to work directly to resolution rather than routing them elsewhere
- ability to achieve or exceed the stated renewal goal
Desired Qualifications
- industry expertise within assigned client base
- strong knowledge of Vector Solutions customer relationship management with Accounts and Opportunities
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