Renewal Sales Representative
$16,750–$16,750 year
On-siteSydney, Nova Scotia, Canada
Job Summary
Handle inbound and outbound calls professionally, listening actively to understand customer needs and resolve issues. Educate customers on products and services, identifying renewal and upsell opportunities while using internal systems to manage accounts and process claims accurately. Research and coordinate with other departments to resolve concerns, following scripts and policies to ensure compliance. Escalate complex issues to supervisors and ensure first-call resolution through effective problem-solving. Maintain accurate records, protect customer data, and stay current with training and system updates. Meet attendance, punctuality, and performance expectations. Submit to background checks and drug screening as required.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Fluent in English (spoken and written)
- Experience with computer-based data entry
- Ability to type 20+ WPM
- Wired, high-speed internet connection (20Mbps+ download speed)
- Excellent organizational, written, and verbal communication skills
- Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Familiarity with Windows PC applications and ability to learn new systems
- Reliable and punctual with a strong work ethic
- Skilled in conflict resolution, problem-solving, and negotiation
- Customer-focused, empathetic, and solution-oriented
- Ability to multitask, stay focused, and self-manage
- Strong team orientation and interpersonal skills
- Comfortable in a fast-paced, evolving environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
- Previous work-from-home experience
- Experience in state or federal programs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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