Renewal Sales Representative - English - Kuala Lumpur
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Manage a portfolio of existing customers by proactively engaging them throughout the contract lifecycle to discuss renewal options and secure timely renewals. Contact clients prior to expiration, analyze usage and business needs to recommend suitable solutions, and negotiate pricing within approved guidelines. Build strong relationships to improve retention while identifying upselling and cross-selling opportunities to maximize account value. Address concerns and collaborate with internal teams to resolve issues impacting renewals, maintaining accurate records in CRM systems. Meet or exceed revenue, retention, and productivity targets by preparing sales forecasts and providing regular pipeline updates.
Required Qualifications
- Bachelor's degree or equivalent work experience
- Proficiency in English
- Strong communication, negotiation, and relationship-building skills
- Ability to manage multiple accounts and priorities effectively
- Experience working with CRM tools and sales reporting systems
- Strong problem-solving and analytical skills
Desired Qualifications
- Experience in sales, account management, customer success, or business development
- Experience in digital advertising, SaaS, technology, or customer retention sales
- Familiarity with Google Ads, online marketing, or digital solutions
- Proven track record of achieving sales or renewal targets
- Additional languages
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