Renewal Coordinator
On-siteGloucester, England, United Kingdom
Job Summary
Manage insurance renewals from start to finish, ensuring policies are updated accurately and efficiently. Submit renewal applications to insurers in a timely manner to secure appropriate cover for customers. Communicate with clients via phone, email, letter, and SMS to discuss renewal options and support retention by explaining current insurer benefits. Liaise with insurers to negotiate renewal terms and retention incentives. Develop a strong understanding of insurance products and services while delivering excellent customer service against key performance indicators. Stay current with industry regulations, market developments, and company procedures, sharing knowledge and best practice with colleagues. Assist with additional tasks and projects as required to support the wider business. This role is based in the Gloucester office within a high volume, fast-paced environment where teamwork is key.
Required Qualifications
- 2 years + experience of working in a fast paced customer service environment
- First class attention to detail skills
- ability to communicate well both verbally and in writing
- Positive, motivated and a passion to go above and beyond for customers
- Proactive with a natural drive to succeed
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.