Remote Technical Support Representative
RemoteUnited States or Philippines
Job Summary
Respond to inbound technical support requests via phone, chat, or email, diagnosing and troubleshooting hardware, software, and network issues. Guide customers through step-by-step solutions, escalate complex cases as needed, and document all interactions accurately in the system. Maintain up-to-date product knowledge, follow security protocols for sensitive data, and collaborate with internal teams to improve support processes. Meet performance metrics for resolution time and customer satisfaction while adhering to company attendance and security guidelines. Candidates must reside within 80km of the office, have high-speed internet, and complete a full application including screening questions and a pre-employment test.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must reside within 80km of our office
Desired Qualifications
- Must be able to lift 40 pounds
Additional Requirements
- Candidates must reside within 80km of the office
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background/security investigation and drug screening.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.