Remote Technical Support Representative
RemotePhilippines or PH
Job Summary
Respond to inbound technical support requests via phone, chat, or email by diagnosing hardware, software, and network issues. Guide customers through step-by-step solutions, document interactions accurately, and escalate complex cases as needed. Maintain up-to-date product knowledge, follow security protocols, and meet performance metrics including resolution time and customer satisfaction. Collaborate with internal teams to improve support processes and ensure timely, effective resolutions. This remote role requires prior call center experience, strong English proficiency, and a quiet home environment with high-speed internet. Applicants must reside within 80km of the office and complete a pre-employment test.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must be able to lift 50 lbs
Additional Requirements
- Candidates must reside within 80km of office
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit up to a LEVEL II background check
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