Remote Technical Support Representative
RemoteUnited States or Philippines
United States or PhilippinesRemoteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Respond to inbound technical support requests via phone, chat, or email, diagnosing and troubleshooting hardware, software, and network issues. Guide customers through step-by-step solutions, document interactions accurately, and escalate complex problems as needed. Maintain up-to-date product knowledge, follow security protocols, and meet performance metrics for resolution time and satisfaction. Complete a full application including screening questions and a pre-employment test. Candidates must reside within 80km of the office, have high-speed internet, and possess strong English proficiency.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must reside within 80km of our office
Desired Qualifications
- Must be highly motivated and dedicated
Additional Requirements
- Candidates must reside within 80km of the office
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Job offers are contingent on background/security investigation results
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