Remote Technical Support Representative
RemotePhilippines or PH
Job Summary
Respond to inbound technical support requests via phone, chat, or email by diagnosing and troubleshooting hardware, software, and network issues. Guide customers through step-by-step solutions, escalate complex cases, and document all interactions accurately in the system. Maintain up-to-date product knowledge, follow security protocols, and collaborate with internal teams to improve support processes while meeting performance metrics for resolution time and customer satisfaction. This role requires a high-speed internet connection, a quiet work environment, and strong English proficiency, with candidates residing within 80km of the office. Applicants must complete a full application including screening questions and a pre-employment test.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must reside within 80km of our office
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must reside within 80km of the office
- Willingness to submit to a background check and drug screening
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