Remote Technical Support Representative
RemoteUnited States or Philippines
Job Summary
Respond to inbound technical support requests via phone, chat, or email, diagnosing and troubleshooting hardware, software, and network issues. Guide customers through step-by-step solutions, document interactions accurately, and escalate complex cases as needed. Maintain up-to-date product knowledge, follow security protocols, and meet performance metrics for resolution time and customer satisfaction. Collaborate with internal teams to improve support processes. Candidates must reside within 80km of the office, have high-speed internet, and complete a pre-employment test. This role supports MCI's global CX and BPO operations across diverse industries.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must reside within 80km of our office
Desired Qualifications
- Must be highly motivated and dedicated
Additional Requirements
- Candidates must reside within 80km of the office
- Authorized to work in the country where the job is based
- Willing to submit to drug screening
- Willing to submit to a background security investigation
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