Remote Support Services Specialist
$58,240–$72,800 year
Remote · Sherman, Texas, United States
Sherman, Texas, United StatesRemoteFull Time$58,240–$72,800 yearMid LevelHigh School Or EquivalentSmall
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Small
Job Summary
Primary point of contact for clients, field technicians and internal departments; responsibilities include answering inquiries, scheduling service requests, keeping records, coordinating service delivery, and ensuring excellent customer experiences in a fully remote environment. Requires handling calls, email, chat, scheduling changes, service coordination, data entry and administrative duties while delivering professional service and contributing to team goals.
Required Qualifications
- High School diploma or GED required
- 1+ years of experience in customer service, administrative support, customer success, operations support, contact center, scheduling or related fields
- Strong verbal & written communication abilities
- Strong organizational skills; and attention to detail
- Can handle several projects and prioritize work
- Comfortable and able to operate independently in a totally remote work environment
- Proficient in Microsoft Office, Google Workspace and web-based software solutions
- reliable high speed internet connection and dedicated workspace for remote working
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