Remote Support Engineer II
$60,000–$75,000 year
Remote · United States
United StatesRemoteFull Time$60,000–$75,000 yearMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Provide advanced remote technical support across Microsoft 365, Entra ID, networking, and enterprise applications in a US-based MSP environment; serve as escalation point, handle incidents via phone and ticketing, maintain documentation and knowledge base, mentor junior engineers, and uphold service delivery metrics while delivering a white-glove client experience.
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