Remote Supervision Coordinator
$55,000–$64,000 year
On-siteLos Angeles, California, United States
Job Summary
Monitor and supervise autonomous robot activities in real time to ensure safe, efficient operations while following standard operating procedures. Communicate directly with restaurants, merchants, and customers to resolve operational issues and make real-time decisions within defined guidelines. Document, track, and report incidents accurately, providing support to internal teams and external partners as needed. Test product functions to identify bugs and operational gaps, then coordinate with engineering to escalate issues and support resolution efforts. Meet established performance targets for productive hours, safety, and efficiency metrics. Work occasional evenings and weekends, moving between depots and deployment zones as required.
Required Qualifications
- 2+ years of experience in operations, customer support, logistics, or a similar fast-paced environment
- Experience using computers and web-based tools in a professional or structured setting
- Strong attention to detail with the ability to monitor and manage multiple robots and tasks simultaneously
- Clear written and verbal communication skills
- Ability to follow standard operating procedures and make decisions within defined guidelines
- Comfortable working in a fast-paced, real-time operational environment
- Demonstrated reliability, punctuality, and ability to work scheduled shifts
- Work onsite with movement between depots, deployment zones, and customer locations as needed
- Stand and walk for extended periods and lift up to 50 lbs as part of daily operations
- Work occasional evenings and weekends to support operations, deployments, and testing
- Follow all safety protocols, including PPE requirements, cell phone policies, and dress code (e.g., high-visibility vest and appropriate footwear)
Desired Qualifications
- Experience in remote operations, dispatch, gaming, or real-time monitoring environments
- Familiarity with incident reporting or ticketing systems
- Interest in robotics, autonomous systems, or emerging technology
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