Remote Supervision Coordinator
$55,000–$64,000 year
On-siteMiami, Florida, United States
Job Summary
Monitor, supervise, and guide autonomous robot activities in real time to ensure safe and efficient operations while following standard operating procedures. Communicate directly with restaurants, merchants, and customers to resolve operational issues and make real-time decisions within defined guidelines. Document, track, and report incidents accurately, then coordinate with internal operations, engineering, and support teams to escalate issues and support resolution efforts. Test product functions and features to identify bugs, provide feedback for continuous improvement, and support special trials and pilot programs. Meet established performance targets including productive hours, safety, and operational efficiency metrics. Work occasional evenings and weekends to support operations, deployments, and testing, with movement between depots and customer locations as needed.
Required Qualifications
- 2+ years of experience in operations, customer support, logistics, or a similar fast-paced environment
- Experience using computers and web-based tools in a professional or structured setting
- Strong attention to detail with the ability to monitor and manage multiple robots and tasks simultaneously
- Clear written and verbal communication skills
- Ability to follow standard operating procedures and make decisions within defined guidelines
- Comfortable working in a fast-paced, real-time operational environment
- Demonstrated reliability, punctuality, and ability to work scheduled shifts
- Work onsite with movement between depots, deployment zones, and customer locations as needed
- Stand and walk for extended periods and lift up to 50 lbs as part of daily operations
- Work occasional evenings and weekends to support operations, deployments, and testing
- Follow all safety protocols, including PPE requirements, cell phone policies, and dress code (e.g., high-visibility vest and appropriate footwear)
Desired Qualifications
- Experience in remote operations, dispatch, gaming, or real-time monitoring environments
- Familiarity with incident reporting or ticketing systems
- Interest in robotics, autonomous systems, or emerging technology
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