Remote Resolution Spec (I)

Remote Resolution Specialist (RRS) in a high-volume call center environment focused on problem resolution and call routing for NCR products. Responsibilities include returning customer calls, solving problems with known solutions, guiding escalation when needed, remotely delivering solutions, utilizing knowledge management tools, creating Sentinel incidents, and assisting field personnel with on-site issues. Emphasis on leveraging support systems, documenting incidents, and contributing to process improvements; collaboration with Technical Support Specialists and adherence to corporate Equal Opportunity guidelines. Strong emphasis on delivering remote, timely resolutions and maintaining accurate incident records; proficiency with knowledge bases and support tooling is expected.