Remote Regional Lead (LATAM)
$30,000–$42,000 year
Remote
Job Summary
Own end-to-end LATAM regional operations across Brazil, Argentina, Mexico, Chile, and Peru, establishing operating frameworks and mentoring a distributed team of ~20 Customer Success professionals. Monitor regional revenue, billing cycles, and accounts receivable while conducting profitability analyses to drive expansion and retention. Standardize reporting workflows, manage strategic account escalations, and build executive dashboards tracking team utilization and growth. Leverage AI tools to automate administrative tasks and convert complex metrics into actionable recommendations for founders. Requires trilingual fluency in English, Spanish, and Portuguese, with US business hours overlap for regional oversight.
Required Qualifications
- Trilingual Fluency: Exceptional written and spoken command of English, Spanish, and Portuguese (all three required)
- 7+ years of progressive professional experience in regional operations, customer success management, or business unit leadership across Latin America
- Proven track record managing multi-country, cross-cultural teams (~15+ members) with a focus on performance management and KPI enforcement
- Direct experience managing or overseeing regional commercial metrics (invoicing, collections, AR tracking, margin optimization, and account profitability)
- Demonstrated capability building operational structures, governance systems, and reporting cadences from scratch in fast-growing environments
- Active daily adoption of AI tools (ChatGPT, Claude, automation integrations) to enhance team productivity, data reporting, and operational efficiency
- Located in Brazil with established experience overseeing multi-national LATAM teams
- Voice/Video Recording is REQUIRED
- Must answer 'NO' to mandatory knockout questions verifying minimum qualifications
- Must answer 'NO' to citizenship question (only Latin American talent based in Latin America)
Desired Qualifications
- Direct experience operating as a Country Manager, Regional Operations Director, or Head of Customer Success within a B2B services or SaaS organization
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