REMOTE Project-based roles - Bilingual Contact Centre Agent
$20,000–$22,000 year
Remote · Burlington, Ontario, Canada or Brossard, Quebec, Canada
Job Summary
Join Deloitte’s OperateNext Managed Contact Centre group as a Bilingual Contact Centre Agent, assisting with customer inquiries via multiple channels such as phone and email. The role requires strong communication skills in both English and French, a passion for customer service, empathy, and the ability to adapt to new processes in a dynamic environment. Candidates will work independently on project-based tasks, providing exceptional customer service and identifying opportunities for process improvements. Compensation ranges from $20 to $22 per hour.
Required Qualifications
- Strong written and verbal communication skills in both English and French
- Empathy, compassion, cultural sensitivity and excellent listening skills
- Ability to remain calm and non-judgmental during challenging calls
- Professional customer service skills with a strong phone presence
- Flexible and quick learner able to adapt to continuously evolving client needs
- Ability to multitask and have strong organizational skills
- Ability to work independently and exercise good judgment
- Self-driven with attention to detail and follow through
Desired Qualifications
- Previous customer service or contact centre experience
- Additional relevant training in customer service and trauma-informed care
Additional Requirements
- Bilingualism in French and English is required for this position in Quebec
- Must work in Canada at all times
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